I recently went to a café in Tokyo with my family. It was the first time for us to visit there, and I enjoyed some carrot cake.
I noticed something a little bit odd about the way the waitress spoke to us. She kept apologizing very profusely whenever she talked to us or brought us something.
“I’m so sorry for being slow. Here is your water. My apologies again,” she said, even though she hadn’t been particularly slow to bring us the water.
“Would you like that with Sauce A or with Sauce B? I am terribly sorry, but these are the only sauces we have,” she said, even though we hadn’t expressed any dissatisfaction with the choice of sauces.
I didn’t think much more about the waitress until she made a mistake with the order of another customer at another table.
“Oh!” she said, “I am such a fool. Oh, I am so sorry. I will change it immediately.”
She put a lot of emotion into her voice to stress how sorry she was. Then she continued. “The next time you come in, please scold me. If I ever make a mistake again, please don’t hesitate to scold me.”
The wronged customer struggled to answer this. Saying, “Uh, uh, hmmn.”
The problem I foresee is that one day she will really make a big mistake, and it will be hard for her to make her apologies and expressions of regret any stronger. What will she do if she spills coffee on a customer one day?
“Oh my
god. I’ve ruined your sweater. How can I ever be forgiven? Pour the hot coffee on me. I deserve it.
Just pour it all over me, I insist.”
Vocabulary:
To
apologise profusely – to say sorry or express regret deeply or repeatedly
To scold
someone – to tell someone off; to angrily or harshly point out and criticize
someone for a mistake or bad behaviour







