It generally isn’t easy to make a complaint to a giant company. As a customer, you are like an ant trying to get the attention of a tyrannosaurus rex.
“Hey, Mr. Big Lizard! Watch where you are going. You nearly stood on me!”
When I was trying to buy an audio book from Audible, a company owned by Amazon, I noticed a problem with the website. It said that there was a two books for the price of one sale. But when I tried to buy two books listed in the sale, I was being asked to pay the full price.
So I clicked on the website’s link, “Contact us”. There was a menu of complaints. I clicked through the options. Is it a problem listening to a book? No. Is it a problem downloading a book? No.; and so on. The problem I had wasn’t on the list. Eventually to leave the list, the only thing I could click on was the option, “Never mind”.
I had to laugh.
I want to choose whether I mind or not.
I guess you shouldn’t try to argue with a t-rex.
*
There was an interesting story about Amazon in
the news recently. Amazon delivers huge
numbers of parcels every year. Every now
and then, some of them are undelivered, and the intended recipient never comes
forward to claim the item. Amazon has
huge warehouses filled with these unclaimed packages. They don’t know what is inside each
package. Rather than destroying the
undelivered items, Amazon has started selling them. British customers who want to take a lucky
dip can pay 13 Pounds per kg of parcel.
They could get something expensive, such as an electronic gadget. Or they could get a box of half melted
chocolates. Do you feel lucky?
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