I read an interesting news article this week which said that two American airlines are being sued by passengers who paid extra for a window seat, only to find that instead of a window, they were sitting next to a blank wall.
On some planes, not all of the “window” seats are actually located next to windows, because of air conditioning units or wiring or something else being needed where the window normally is. I can see why a passenger who had paid extra to enjoy the view might be annoyed. It would be like paying extra at a zoo to see the panda enclosure, only to see a sign that read, “One day we hope to get a panda, but until then please look into the enclosure and enjoy imagining that a panda is there.”
My family and I had a similar disappointment on our flight back from Sapporo to Tokyo recently. My wife booked the flight, but didn’t pay for it immediately. She wanted to make sure that she could book the hotel and ferry to Hokkaido before committing to paying for the expensive flight. Except that she forgot to pay, and our flight booking was automatically cancelled by the airline.
So we had
to pay an extra 20,000 Yen to book the same flight again. And we lost the lovely window seat we had
initially booked, which would have allowed our son to gaze out at the clouds
and land below. He had to make do with a
window seat right next to the wing, which meant he couldn’t see anything. That’s like paying extra at a zoo to see the
panda enclosure, only to find that the panda is on strike, and is refusing to
get out of bed.
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